Support

Our customer’s success is our success

The primary focus of OptioSys is to meet or beat its customers’ expectations and provide services and solutions by blending technical expertise and project management processes to Enhance Total Customer Experience (ETCE). OptioSys isn’t big in size, but we have a big focus on customer service.

Customized Customer Services

We customize our approach for each and every customer to suit their organization and support their business processes taking advantage of the best-of-breed technical solutions and innovations. Here are some of highlights of our customer support process:

• Assigned account/project manager (even for small assignments)
• Direct access to the solution architect/support team
• Onsite and remote work
• Guaranteed lower Total Cost of Ownership (TCO)
• On-demand service to keep expenses in check
• Educate customer about best practices in the Industry
• Team members are constantly updating skills to support the latest tools
• A preventive approach to product support
• Invest time to understand the business processes of our customers
• Conduct “lessons learned” session after every assignment
• An annual “goodwill” account review
• Guaranteed minimum support hours
• 24X7 support for critical issues

OptioSys stands by the solutions and services it provides. OptioSys believes in customer commitment and our customers can count on us as trusted technological partner.